Privacy Policy

What data do We collect?

Our Company collects the following data, depending on how You interact with the Service:

• Personal data — is any information that can be used to identify, contact, or locate You as an individual (either alone or in combination with other data). For example Your email address, name, physical address, company name,…

• Non-personal data — is any information that cannot be used to identify, or contact, You as an individual. For example Your browser settings, statistical data, etc.

All communication between You, and/or Your Website users and Our servers is encrypted and secured via SSL (Secure Sockets Layer), unless You configure otherwise.

What data do We collect when You're browsing Our website (not using the Service)?

If you're browsing Our website or Our documentation You automatically send Us Your non-personal data, such as Your device's IP address, referring website, pages You visit, and Your browser information.

Additionally We store and use the PH_SESSION_ID cookie and precacheTs cookie.

The non-personal data We collect and cookies We store help us improve the performance of Our Website and collect aggregated website usage statistics so that We can improve Our content and Service.

What data do We collect when You're using the Service?

When You create an Account and start using the Service, We collect personal information that You provide Us voluntarily, such as Your:

• Name

• Email address

• Domain name (of the Website You manage using the Service)

• Password

• Billing address

We use this information for the following purposes:

• To send You service and transactional emails, such as invoices, or service notifications.

• We use Your billing address for invoicing purposes once You upgrade to a paid Plan.

• We use Your domain name to be able to render and publish Your Website.

• We might use Your email address to share Our new features and important updates. You can unsubscribe from those emails anytime.

You can manage, update, or delete this information anytime after logging in at https://app.phaistos.io/. If You want to delete Your billing address, You must unsubscribe from a paid Plans first.

We do not store Your payment information such as credit card number, expiration date and CVC/CVV. All payments are securely processed by Our payment provider Stripe.

What data do We collect from Your users?

If you've built a Website using the Service, We do collect the following data from Your users/site visitors:

• precacheTs cookie — this cookie helps us improve the performance of Your Website and limit the load on Our servers. It is stored for 1 year, and does not store any personally identifiable information.

• PH_SESSION_ID cookie — this cookie is the core of Your analytics and helps You understand what Your users are looking for. It is stored for 7 days, and does not store any personally identifiable information.

How do We protect Your information?

We store all Your personal and non-personal data on servers provided by Our hosting provider Hetzner (see Technical and Organizational Measures and Quality Compliance Certificate). All communication between the servers and the Service are encypted via SSL.

Only a limited number of persons having special access rights can access Your personal data, and are required to keep the information confidential.

We do not rent, trade, or sell Your personal data to other parties without Your explicit consent. We may share Your personal data with third-parties if this is necessary for Us to be able to provide the Service.

We may share the following data with third-party providers:

• We may share Your email address with Sendinblue to be able to send You transactional and other emails (Sendinblue's privacy policy)

• Your payment information is processed and stored by Our payment provider Stripe (Stripe's privacy policy)

• If You use the chat widget available on our website we may share Your name, email address, and other information you might enter with Tawk.to (our chat-provider, Tawk.to's privacy policy).

We will delete all Your personal data once You delete Your Account. If We are legally required to store Your personal data (e.g. billing address) for a certain period of time even after You delete Your Account, We will delete all Your personal data once this period of time expires.

What are Your data protection rights?

The Company would like to make sure You are fully aware of all of Your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request the Company for copies of Your personal data. We may charge You a small fee for this service.

• The right to rectification – You have the right to request that the Company correct any information You believe is inaccurate. You also have the right to request the Company to complete the information You believe is incomplete.

• The right to erasure – You have the right to request that the Company erase Your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that the Company restrict the processing of Your personal data, under certain conditions.

• The right to object to processing – You have the right to object to the Company’s processing of Your personal data, under certain conditions.

• The right to data portability – You have the right to request that the Company transfer the data that we have collected to another organization, or directly to You, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email [email protected].

What are cookies and how do We use them?

Cookies are text files placed on Your computer to collect standard Internet log information and visitor behavior information. When You visit our websites, we may collect information from You automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do We use cookies?

Our Company uses cookies in a range of ways to improve Your experience on Our website, including:

• Keeping You signed in

• Understanding how You use Our website and Our Service

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about Your browser, device, and Your IP address. This data can also be used to assist Us with Our promotional and marketing efforts.

How to manage cookies

You can set Your browser not to accept cookies, and the above website tells You how to remove cookies from Your browser. However, in a few cases, some of Our Service features may not function as a result.

Privacy policies of other websites

The Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy